A meeting with the owner and their pet before the first booking is a key step. It eases the client's worries, helps you assess the pet and lets you agree on everything in advance. A well-run meet and greet almost always turns into a booking.
Why the first meeting matters
The owner wants to be sure they are trusting their pet to a reliable person, and you want to know whether the booking is right for you. It is also a chance to meet the dog or cat in a calm setting, which makes the first real visit much easier.
How to prepare
Arrive on time and look tidy. Prepare your questions about the pet and be ready to say a few words about yourself and your experience, the same things you highlight in your sitter profile. Punctuality and being organised shape the first impression.
What to ask the owner
Cover the essentials: feeding and walking routines, commands and habits, health and medication, behaviour with other animals and people, what to do in an emergency, and contact details for the owner and the vet.
How to behave with the pet
Do not force contact. Let the dog or cat sniff you, speak calmly and move slowly. Watch how the pet reacts, it will tell you how to approach future visits. Knowing the basics of dog body language helps you read those first reactions correctly.
Agree on the details
Talk through the services, schedule, payment, home access and keys, and how you will send updates. The more clarity now, the fewer misunderstandings later. Our guide to keys, home access and personal boundaries covers what to settle before you take a key, and it is worth agreeing on photo updates at this stage too. Record everything you agree in the app.
Trust your instincts
If the pet is aggressive, the owner is unwilling to compromise or the setting makes you uncomfortable, you are entitled to turn the booking down. A good meet and greet protects both sides.
Frequently Asked Questions
Is a meet and greet mandatory? It is strongly recommended, especially with a new client. It lowers the risks and builds trust.
What should I bring? Your prepared questions, a notebook if you need one, and a friendly attitude. Treats only with the owner's permission.
Can I say no after the meeting? Yes. If the booking is not right for you, turning it down is perfectly normal.
Want more bookings and regular clients? Start with your sitter profile in the Flat4Pet app.
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